Privacy Policy

Information We Collect

When you interact with our culinary education platform, we collect information that helps us provide better learning experiences and maintain our educational community. This happens through your direct interactions with us and automatically through your use of our services.

We also collect information when you participate in our community forums, submit feedback about courses, or communicate with our instructional team. This helps us understand what's working well and where we can improve our programs.

How We Use Your Information

Your information serves several important purposes in delivering quality culinary education. We use it to personalize your learning experience, track your progress through courses, and ensure you receive appropriate certifications upon completion.

• Enrolling you in courses and managing your educational journey
• Providing personalized feedback on your culinary techniques
• Sending course updates, schedule changes, and important announcements
• Issuing certificates and maintaining your educational records
• Improving our curriculum based on student performance data
• Connecting you with career opportunities through our industry partners
• Ensuring platform security and preventing unauthorized access

We analyze learning patterns across our student body to identify which teaching methods work best and where students commonly face challenges. This helps us refine our courses and develop new content that addresses real learning needs.

Information Sharing and Disclosure

We share your information only when it directly supports your educational goals or when required by law. This includes working with accreditation bodies to verify your certifications and connecting you with potential employers who specifically request candidates from our programs.

Our industry partners — restaurants, hotels, and food service companies — may receive anonymized data about graduate skills and placement rates. However, they only receive your personal information if you explicitly consent to be contacted about job opportunities.

• Certification bodies that verify your professional credentials
• Employers you've authorized us to share your portfolio with
• Technology providers who help deliver our online learning platform
• Payment processors for secure transaction handling
• Government agencies when required by Canadian education regulations

Your Rights and Choices

You maintain control over your personal information throughout your time with us. You can request access to see what information we have about you, ask us to correct any errors, or request deletion of your data after completing your programs.

• Access your complete educational record and personal data
• Request corrections to inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your data (subject to educational record retention requirements)
• Receive a copy of your data in a portable format
• File complaints with privacy regulators if you have concerns

Keep in mind that some information must be retained for educational compliance purposes, even if you request deletion. This includes transcripts, certifications, and records required by culinary industry accreditation standards.

Data Security and Protection

We protect your information using industry-standard security measures appropriate for educational institutions. This includes encrypted data transmission, secure server hosting, and regular security audits of our systems.

Data Retention and Deletion

We retain your information for different periods depending on its purpose and legal requirements. Educational records, including transcripts and certifications, are kept permanently to verify your credentials throughout your career.

When information reaches its retention limit, we securely delete it using methods that prevent recovery. For physical documents, we use certified document destruction services.

International Data Transfers

Your data is primarily stored and processed within Canada. However, some of our technology partners operate servers in other countries with equivalent privacy protections. When data crosses borders, we ensure appropriate safeguards are in place.

If you participate in international culinary exchanges or certification programs, we may share relevant educational information with partner institutions. This only happens with your explicit consent and includes details about what information will be shared and how it will be protected.

Changes to This Policy

We update this privacy policy when we add new services or when privacy regulations change. We'll notify current students about significant changes through email and post updates on our website at least 30 days before they take effect.

You can always find the most current version of this policy at toujourmikes.delivery/privacy-policy. We include the effective date at the top so you know when changes were last made.

Contact Information

If you have questions about this privacy policy or want to exercise your privacy rights, our student services team is here to help. We aim to respond to all privacy inquiries within 5 business days.

For urgent privacy concerns or if you believe there's been a data breach affecting your information, contact us immediately using the phone number above. We take all privacy incidents seriously and will investigate promptly.